SUPPORT
How can we
help?
Tell us what happened, which city you were in, and the device you were using. We’ll get back to you as soon as we can.
Email support →contact@whilehere.appCorrect a place →Report a closure, wrong facility or accessibility issue.Suggest a city →Help us decide where WhileHere should open next.Privacy request →Access, export, correction or deletion questions.
Delete your account
In the app, open your profile, choose Account & data, then choose Delete account & device data. This starts deletion of the account and associated synced data. If you cannot access the app, email contact@whilehere.app from the address attached to your account.
Location or map looks wrong
Check that WhileHere has location permission and tap Find me. If a place is wrong, include its name and approximate address in your message. Never rely on the app for emergency assistance.
App Store information
Product: WhileHere · iOS bundle ID: app.whilehere.travel · Support language: English and Chinese.